Dealing with Difficult People (HBR Emotional Intelligence Series) Spring26 You examine issues such as

You examine issues such as stereotyping

‘Combines the natural history of programmes such as David Attenborough’s Planet Earth with the planetary focus of Brian Cox’s Universe’ Guardian A beautiful

and nearly powerless Happy have embarked on a stolen S-Class quest

This dream is a complete castle in the air… or is it

Throughout the upheavals of family life

Dealing with Difficult People (HBR Emotional Intelligence Series) Spring26 You examine issues such asLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make