Customer Service: Complaint Management Series_Mental Health Describe why each person with

Describe why each person with dementia is unique and can be affected differently by dementia

Describe the signs and symptoms of deep vein thrombosis

By completing this course you will discover why good oral health is important and learn how to assist with the maintenance of oral hygiene

cognitive impairment

Recognise approaches that can be used to respond to behaviour

Customer Service: Complaint Management Series_Mental Health Describe why each person withCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.