Teamwork: Resolving Conflict Medication Management personal care and support staff

personal care and support staff engaged in the Aged and Disability Care sectors

You will learn about the kinds of behaviours that you may encounter and be encouraged to view these behaviours as a form of communication of unmet needs of the person with living with dementia

This comprehensive course uses clinical animation to demonstrate how a blood clot forms in the body and how it travels to the lung to form a pulmonary embolism

with step-by-step instructions

emotional and social needs

Teamwork: Resolving Conflict Medication Management personal care and support staffCourse Description: Conflict can we difficult to work through, particularly in a workplace. In this short course, you will learn how to recognise conflict, how to deal with it on a 1: 1 basis and when to escalate the issue. Learning Outcomes: After completing this course, participants should be able to: Define conflict and examine why it occurs. Recognise how to deal with conflict on a 1: 1 basis. Identify when to escalate conflict issues. Who is this